We offer a 14-day return policy on all of our products to ensure that you ordered the right product for you.This means that you have 14 days to initiate a return, starting from the date that you received your order.

• We can only accept returns for items purchased from Alpine Start Outfitters.
• To be eligible for a return, your item must be in its original condition (unused, unwashed, free of pet hair) that you received it. It must also be in the original packaging.
• We will issue a refund to your original method of payment once your returned item is received, inspected, and approved by our team. However, Alpine Start Outfitters reserves the right to limit / deny returns and there may be certain situations where only partial refunds are granted.
  
  

Please note: any shipping fees associated with your original order are non-refundable and a flat-rate fee of $15 will be deducted from your refund. Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange.

For Meindl Customers

Simply return the product to us in its original condition (unused, unwashed, free of pet hair) within 14-days with the original receipt. We will issue a refund to your original method of payment once your returned item is received, inspected, and approved by our team. However, please note that Alpine Start Outfitters reserves the right to limit / deny returns and there may be certain situations where only partial refunds are granted.

UH-OH! Something isn't right with your product? Let's fix that!

Many of the items sold at Alpine Start Outfitters come with a manufacturer’s product warranty. For additional information on the warranty for a specific product, or if you would like to start a warranty claim, please send us an email via the button below. an email using the button below.

You love the product? YAY! It doesn't fit? NAY! Don't worry!

Simply return the product to us in its original condition (unused, unwashed, free of pet hair) within 14 days, please bring original receipt and you can easily exchange it to a different size, colour or even product if you wish. This option is only applicable for Meindl products. For other product return inquiry, please contact us using the webform below.

Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

You love the product? YAY! It doesn't fit? NAY! Don't worry!

We only offer reimbursement for products purchase online, not exchanges. This is because it is quicker and easier to consider each transaction separately; this way you don't need to wait until you refund is complete to order the correct product. What we suggest is that you simply follow the steps in our "ONLINE RETURN" section and then place a new order with the size/colour you want.

Example: If you wish to return a shoe in size 9 because it is a little tight, you should follow these steps to do so; 1. Return the shoe in size 9. You will then be refunded once the process is complete. 2. Order the shoe in size 10, which will be delivered via the usual shipping process.

Sorry, no can do! All sale items are final sale.

Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

We offer a 14-day return policy on all of our products to ensure that you ordered the right product for you.This means that you have 14 days to initiate a return, starting from the date that you received your order.

• We can only accept returns for items purchased from Alpine Start Outfitters.
• To be eligible for a return, your item must be in its original condition (unused, unwashed, free of pet hair) that you received it. It must also be in the original packaging.
• We will issue a refund to your original method of payment once your returned item is received, inspected, and approved by our team. However, Alpine Start Outfitters reserves the right to limit / deny returns and there may be certain situations where only partial refunds are granted.

Please note: any shipping fees associated with your original order are non-refundable and a flat-rate fee of $15 will be deducted from your refund. Orders exceeding the 14-day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange.

UH-OH! Something isn't right with your product? Let's fix that!

Many of the items sold at Alpine Start Outfitters come with a manufacturer’s product warranty. For additional information on the warranty for a specific product, or if you would like to start a warranty claim, please send us an email via the button below. an email using the button below.

You love the product? YAY! It doesn't fit? NAY! Don't worry!

Simply return the product to us in its original condition (unused, unwashed, free of pet hair) within 14 days, please bring original receipt and you can easily exchange it to a different size, colour or even product if you wish. This option is only applicable for Meindl products. For other product return inquiry, please contact us using the webform below.

Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

You love the product? YAY! It doesn't fit? NAY! Don't worry!

We only offer reimbursement for products purchase online, not exchanges. This is because it is quicker and easier to consider each transaction separately; this way you don't need to wait until you refund is complete to order the correct product. What we suggest is that you simply follow the steps in our "ONLINE RETURN" section and then place a new order with the size/colour you want.

Example: If you wish to return a shoe in size 9 because it is a little tight, you should follow these steps to do so; 1. Return the shoe in size 9. You will then be refunded once the process is complete. 2. Order the shoe in size 10, which will be delivered via the usual shipping process.

Sorry, no can do! All sale items are final sale.

Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.