Welcome to our store!

Summer Clearance is still on! Shop now

Gifts? Travels? Breakups?
WE KNOW. LIFE HAPPENS.

Whatever the reason is; Stress is the last thing we want to be responsible for in your busy life, especially when it comes to returns.

Gifts? Travels? Breakups?
WE KNOW. LIFE HAPPENS.

Whatever the reason is; Stress is the last thing we want to be responsible for in your busy life, especially when it comes to returns.

Gifts? Travels? Breakups?
WE KNOW. LIFE HAPPENS.

Whatever the reason is; Stress is the last thing we want to be responsible for in your busy life, especially when it comes to returns.

14 DAY RETURN

FREE RETURN LABEL

DROP IT OFF AT POST OFFICE

14 DAY POLICY

FLAT RATE RETURN ($15)

QUICK & EASY

14 DAY RETURN

FLAT RATE RETURN ($15)

DROP IT OFF AT POST OFFICE

14 DAY POLICY

FLAT RATE RETURN ($15)

QUICK & EASY

Return policy

Our goal is for you to love every product you purchase from us, but if you don't we do accept returns and exchanges within 14 days of purchase for all products brought either online or at our store location.

 

IN STORE RETURN (Meindl Customer ONLY)

Only for Meindle Customers

Simply return the product to us in its original condition (unused, unwashed, free of pet hair) within 14 days, please bring original receipt and a refund will be made to the original method of payment. This option is only applicable for Meindl products. For other product return inquiry, please contact us using the webform below.

Orders exceeding the 14-day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

In-Person Return: Unit 221-2323 Quebec Street, Vancouver BC

ONLINE RETURN

We offer a 14-day return policy on all of our products to ensure that you ordered the right product for you.This means that you have 14 days to initiate a return, starting from the date that you received your order.

  • We can only accept returns for items purchased from Alpine Start Outfitters.
  • To be eligible for a return, your item must be in its original condition (unused, unwashed, free of pet hair) that you received it. It must also be in the original packaging.
  • We will issue a refund to your original method of payment once your returned item is received, inspected, and approved by our team. However, Alpine Start Outfitters reserves the right to limit / deny returns and there may be certain situations where only partial refunds are granted.

Please note: any shipping fees associated with your original order are non-refundable and a flat-rate fee of $15 will be deducted from your refund. Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange.

1. Simply fill out the return form by clicking the button above.
 
2. We will send you a prepaid shipping label within 1-2 business days
 
3. Attach the printed label to the parcel being returned. Cover the initial label with the return label to minimize confusion for the carrier.
 
4. Drop it off at your local Canada Post.
 
5. After we have received the product back, a refund will be issued to the original method of payment.
 
For Meindl Customers
 
Simply return the product to us in its original condition (unused, unwashed, free of pet hair) within 14-days with the original receipt. We will issue a refund to your original method of payment once your returned item is received, inspected, and approved by our team. However, please note that Alpine Start Outfitters reserves the right to limit / deny returns and there may be certain situations where only partial refunds are granted.

original method of payment.

WARRANTY

UH-OH! Something isn't right with your product? Let's fix that!

Many of the items sold at Alpine Start Outfitters come with a manufacturer’s product warranty. For additional information on the warranty for a specific product, or if you would like to start a warranty claim, please send us an email via the button below. an email using the button below.

IN STORE EXCHANGE

You love the product? YAY! It doesn't fit? NAY! Don't worry!

Simply return the product to us in its original condition (unused, unwashed, free of pet hair) within 14 days, please bring original receipt and you can easily exchange it to a different size, colour or even product if you wish. This option is only applicable for Meindl products. For other product return inquiry, please contact us using the webform below.

Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

ONLINE EXCHANGE

You love the product? YAY! It doesn't fit? NAY! Don't worry!

We only offer reimbursement for products purchase online, not exchanges. This is because it is quicker and easier to consider each transaction separately; this way you don't need to wait until you refund is complete to order the correct product. What we suggest is that you simply follow the steps in our "ONLINE RETURN" section and then place a new order with the size/colour you want.

Example: If you wish to return a shoe in size 9 because it is a little tight, you should follow these steps to do so; 1. Return the shoe in size 9. You will then be refunded once the process is complete. 2. Order the shoe in size 10, which will be delivered via the usual shipping process.

RETURNING PRODUCT PURCHASED ON SALE

Sorry, no can do! All sale items are final sale.

NON-RETURNABLE PRODUCTS

Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

Have a question? Let's chat!

Thanks!
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Have a question? Let's chat!

Thanks!
This field is required
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Have a question? Let's chat!

Thanks!
This field is required
This field is required
This field is required

Return policy

Our goal is for you to love every product you purchase from us, but if you don't we do accept returns and exchanges within 14 days of purchase for all products brought either online or at our store location.

 

IN STORE RETURN (Meindl Customer ONLY)

Only for Meindl Customers

Simply return the product to us in its original condition (unused, unwashed, free of pet hair) within 14 days, please bring original receipt and a refund will be made to the original method of payment. This option is only applicable for Meindl products. For other product return inquiry, please contact us using the webform below.

Orders exceeding the 14-day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

In-Person Return: Unit 221-2323 Quebec Street, Vancouver BC

ONLINE RETURN

We offer a 14-day return policy on all of our products to ensure that you ordered the right product for you.This means that you have 14 days to initiate a return, starting from the date that you received your order.

  • We can only accept returns for items purchased from Alpine Start Outfitters.
  • To be eligible for a return, your item must be in its original condition (unused, unwashed, free of pet hair) that you received it. It must also be in the original packaging.
  • We will issue a refund to your original method of payment once your returned item is received, inspected, and approved by our team. However, Alpine Start Outfitters reserves the right to limit / deny returns and there may be certain situations where only partial refunds are granted.

Please note: any shipping fees associated with your original order are non-refundable and a flat-rate fee of $15 will be deducted from your refund. Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange.

For Meindl Customers

Simply return the product to us in its original condition (unused, unwashed, free of pet hair) within 14-days with the original receipt. We will issue a refund to your original method of payment once your returned item is received, inspected, and approved by our team. However, please note that Alpine Start Outfitters reserves the right to limit / deny returns and there may be certain situations where only partial refunds are granted.

1. Simply fill out the return form by clicking the button above.
 
2. We will send you a prepaid shipping label within 1-2 business days.
 
3. Attach the printed label to the parcel being returned. Cover the initial label with the return label to minimize confusion for the carrier.
 
4. Drop it off at your local Canada Post.
 
5. After we have received the product back, a refund will be issued to the original method of payment. Refund times may vary depending on your bank.
original method of payment.

WARRANTY

UH-OH! Something isn't right with your product? Let's fix that!

Many of the items sold at Alpine Start Outfitters come with a manufacturer’s product warranty. For additional information on the warranty for a specific product, or if you would like to start a warranty claim, please send us an email via the button below. an email using the button below.

IN STORE EXCHANGE

You love the product? YAY! It doesn't fit? NAY! Don't worry!

Simply return the product to us in its original condition (unused, unwashed, free of pet hair) within 14 days, please bring original receipt and you can easily exchange it to a different size, colour or even product if you wish. This option is only applicable for Meindl products. For other product return inquiry, please contact us using the webform below.

Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

ONLINE EXCHANGE

You love the product? YAY! It doesn't fit? NAY! Don't worry!

We only offer reimbursement for products purchase online, not exchanges. This is because it is quicker and easier to consider each transaction separately; this way you don't need to wait until you refund is complete to order the correct product. What we suggest is that you simply follow the steps in our "ONLINE RETURN" section and then place a new order with the size/colour you want.

Example: If you wish to return a shoe in size 9 because it is a little tight, you should follow these steps to do so; 1. Return the shoe in size 9. You will then be refunded once the process is complete. 2. Order the shoe in size 10, which will be delivered via the usual shipping process.

RETURNING PRODUCT PURCHASED ON SALE

Sorry, no can do! All sale items are final sale.

NON-RETURNABLE PRODUCTS

Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

Have a question? Let's chat!

Thanks!
This field is required
This field is required
This field is required

Have a question? Let's chat!

Thanks!
This field is required
This field is required
This field is required

Have a question? Let's chat!

Thanks!
This field is required
This field is required
This field is required

Return policy

Our goal is for you to love every product you purchase from us, but if you don't we do accept returns and exchanges within 14 days of purchase for all products brought either online or at our store location.

 

IN STORE RETURN (Meindl Customer ONLY)

Only for Meindl Customers

Simply return the product to us in its original condition (unused, unwashed, free of pet hair) within 14 days, please bring original receipt and a refund will be made to the original method of payment. This option is only applicable for Meindl products. For other product return inquiry, please contact us using the webform below.

Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

In-Person Return: Unit 221-2323 Quebec Street, Vancouver BC

ONLINE RETURN

We offer a 14-day return policy on all of our products to ensure that you ordered the right product for you.This means that you have 14 days to initiate a return, starting from the date that you received your order.

  • We can only accept returns for items purchased from Alpine Start Outfitters.
  • To be eligible for a return, your item must be in its original condition (unused, unwashed, free of pet hair) that you received it. It must also be in the original packaging.
  • We will issue a refund to your original method of payment once your returned item is received, inspected, and approved by our team. However, Alpine Start Outfitters reserves the right to limit / deny returns and there may be certain situations where only partial refunds are granted.

Please note: any shipping fees associated with your original order are non-refundable and a flat-rate fee of $15 will be deducted from your refund. Orders exceeding the 14-day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange.

1. Simply fill out the return form by clicking the button above.
 
2. We will send you a prepaid shipping label within 1-2 business days.
 
3. Attach the printed label to the parcel being returned. Cover the initial label with the return label to minimize confusion for the carrier.
 
4. Drop it off at your local Canada Post.
 
5. After we have received the product back, a refund will be issued to the original method of payment. Refund times may vary depending on your bank.
 
For Meindl Customers
Simply return the product to us in its original condition (unused, unwashed, free of pet hair) within 14-days with the original receipt. We will issue a refund to your original method of payment once your returned item is received, inspected, and approved by our team. However, please note that Alpine Start Outfitters reserves the right to limit / deny returns and there may be certain situations where only partial refunds are granted.
original method of payment.

WARRANTY

UH-OH! Something isn't right with your product? Let's fix that!

Many of the items sold at Alpine Start Outfitters come with a manufacturer’s product warranty. For additional information on the warranty for a specific product, or if you would like to start a warranty claim, please send us an email via the button below. an email using the button below.

IN STORE EXCHANGE

You love the product? YAY! It doesn't fit? NAY! Don't worry!

Simply return the product to us in its original condition (unused, unwashed, free of pet hair) within 14 days, please bring original receipt and you can easily exchange it to a different size, colour or even product if you wish. This option is only applicable for Meindl products. For other product return inquiry, please contact us using the webform below.

Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

ONLINE EXCHANGE

You love the product? YAY! It doesn't fit? NAY! Don't worry!

We only offer reimbursement for products purchase online, not exchanges. This is because it is quicker and easier to consider each transaction separately; this way you don't need to wait until you refund is complete to order the correct product. What we suggest is that you simply follow the steps in our "ONLINE RETURN" section and then place a new order with the size/colour you want.

Example: If you wish to return a shoe in size 9 because it is a little tight, you should follow these steps to do so; 1. Return the shoe in size 9. You will then be refunded once the process is complete. 2. Order the shoe in size 10, which will be delivered via the usual shipping process.

RETURNING PRODUCT PURCHASED ON SALE

Sorry, no can do! All sale items are final sale.

NON-RETURNABLE PRODUCTS

Orders exceeding the 14 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

Have a question? Let's chat!

Thanks!
This field is required
This field is required
This field is required

Have a question? Let's chat!

Thanks!
This field is required
This field is required
This field is required