Simply return the product to us in its original condition (tagged, unused, unwashed, free of pet hair) within 30 days along with the original receipt, and a refund will be made to the original method of payment.

Orders exceeding the 30-day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

For more details or if you have any questions, feel free to contact our customer service team at service@alpinestart.com (not available on weekends & statutory holidays).

In-person returns must be made to: Unit 206-2323 Quebec Street, Vancouver BC *appointment via email required (service@alpinestart.com)

*For Meindl Customers:

All Meindl products are Final Sale and are ineligible for exchange & store credit.

We offer a 30-day return policy on all of our products to ensure that you ordered the right product for you. This means that you have 30 days to initiate a return, starting from the date that you received your order.

• We can only accept returns for items purchased from Alpine Start Outfitters.
• To be eligible for a return, your item must be in its original condition (tagged, unused, unwashed, free of pet hair) that you received it. It must also be in the original packaging.
• We will issue a refund to your original method of payment once your returned item is received, inspected, and approved by our team. However, Alpine Start Outfitters reserves the right to limit / deny returns and there may be certain situations where only partial refunds are granted.
  
  

Please note: any shipping fees associated with your original order are non-refundable, and a flat-rate fee of $15 will be deducted from your refund.

Orders exceeding the 30 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange.

If you wish to do a return on a product bought at our online store, please fill our the return form and follow the steps below.

Start a return

1. Simply fill out the return form by clicking the link above.
2. We will send you a prepaid shipping label within 1-2 business days
3. Attach the printed label to the parcel being returned. Cover the initial label with the return label to minimize confusion for the carrier.
4. Drop it off at your local Canada Post.
5. After we have received the productback, a refund will be issued to the original method of payment.

*For Meindl Customers:

All Meindl products are Final Sale and are ineligible for exchange & store credit. Any shipping fees associated with your original order are non-refundable.

You love the product? YAY! It doesn't fit? NAY! Don't worry!

Simply return the product to us in its original condition (unused, unwashed, free of pet hair) within 30 days, please bring original receipt and you can easily exchange it to a different size, colour or even product if you wish. This option is only applicable for Meindl products. For other product return inquiry, please contact us using the webform below.

Orders exceeding the 30-day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

*For Meindl Customers:

All Meindl products are Final Sale and are ineligible for exchange & store credit.

You love the product? YAY! It doesn't fit? NAY! Don't worry!

We only offer reimbursement for products purchase online, not exchanges. This is because it is quicker and easier to consider each transaction separately; this way you don't need to wait until your refund is complete to order the correct product. What we suggest is that you simply follow the steps in our "ONLINE RETURN" section and then place a new order with the size/colour you want.

Example: If you wish to return a shoe in size 9 because it is a little tight, you should follow these steps to do so; 1. Return the shoe in size 9. You will then be refunded once the process is complete. 2. Order the shoe in size 10, which will be delivered via the usual shipping process.

*For Meindl Customers:

All Meindl products are Final Sale and are ineligible for exchange & store credit.

For items 50%+ discount: Final Sale (no returns, no exchange)

For items less than 50% discount: Returns/exchange within 30 days

*For Meindl Customers:

All Meindl products are Final Sale and are ineligible for exchange & store credit.

Orders exceeding the 30 day window, hydration items, next to skin items, or items marked as Final Sale, are not eligible for a return or exchange. Alpine Start Outfitters reserves the right to limit / deny returns.

*For Meindl Customers:

All Meindl products are Final Sale and are ineligible for exchange & store credit.

UH-OH! Something isn't right with your product? Let's fix that!

Many of the items sold at Alpine Start Outfitters come with a manufacturer’s product warranty. For additional information on the warranty for a specific product, or if you would like to start a warranty claim, please send us an email via the link below. 

*For Meindl Customers:

We no longer provide warranties for Meindl products. Please contact the brand directly.

Start a warranty